Friendly and professional. They installed new a/c and furnace, hauled away the old ones. Ensured our thermostat operated correctly and came back months later to make adjustments minor adjustments free of charge.
Tim was extremely professional and took a lot of time to show me what the problems were. He explained my options and proceeded to fix the issues. He was very kind and helpful. I highly recommend this company!
Scheduled the appointment over the phone, was told a window and the technician would call me before coming by. Like clockwork, Casey called, arrived on time, and came to my home for what initially turned out to be a blown fuse. He got the system running again and he could have left it there. But he listened to my story and decided he would make the most of his time and the service call to do some investigation.He uncovered and resolved more issues in one appointment than all the other appointments over the last two years with other companies, combined. I got more value out of one service call than I ever expected! He proposed a solution and told me that I'd be contacted the next day.The next day, I was called bright and early, the part was ordered and scheduled for another appointment the same day! He called again, arrived, and spent another 3 hours doing service and finding out all he could about my issue and what he could do to resolve it. He kept me up to date with a play by play, which I appreciate. I felt included in the solution instead of just being told what to pay for. By the end of the appointment, my issues were 99% resolved, I was completely educated on the issue and what to look for, and supremely confident that I had the right people for the job.He took care of my needs and my furnace like he would his own. You can tell he prides himself on a high quality of work and going above and beyond. That's rare. I will call A1 Heating and Cooling again and again, well, I kinda have to, I bought the yearly service agreement ;)Casey is a stud, and whole company is doing great work in this community!
Travis did a great job of performing our annual checkup of our heating system.Additionally, A-1 has been my go to for all heating and cooling issues for the last 5years. Excellent service and quick response. I highly recommend them.
Amazing experience dealing with these wonderful people today! Woke up on this crazy cold morning with furnace problems and they made it over in less than an hour to make sure everything was good. After the fix I still had a concern and they came right back over to make sure we all stayed warm. Will definitely be my first and only call every time I need help going forward. Thank you!!
Response time was pretty amazing. I did this through Costco, and A-1 does their installations. Tom was quick to meet with us and didn't try to sell us anything we didn't need. He answered any questions we had, at times after business hours. Ricca handled the scheduling and financials. She was great to work with and helped us through the process in a timely and professional manner. The installation crew were on time and did a great job with the installation. Looks much better than the old unit, performs better, and passed county inspection in a few minutes. I really appreciate a business that combines all of the above. Great work.
They have been a great company. Had a technician come out for my annual maintenance check up on our heater and although he wasn’t as familiar with a very old heater, he did his very best, and was very thorough in troubleshooting anything that might be an issue.
H-1 Heating and Cooling installed a new AC unit on our home. The experience was nothing short of fantastic. They were very informative, on time for appointments, kept in touch, and were on time. They communicated throughout the whole process and I can't be happier with our new system. I'd definitely use them again!
Gas piping and pressure test, electrical work, installation of new gas appliance.The office staff and workers were all great! We have used A-1 Heating for years and have never had a problem. They are a fantastic company top to bottom.
I called for regular maintenance on the five furnaces at our mobile home park. The person who answered the phone was very nice and professional. She scheduled our service appointments for three days after my call. Two of the furnaces needed a new condenser and they were repaired on the spot along with the maintenance. We have always had excellent service from A-1 Heating in Meridian, ID.
Casey Miller is longtime family friend, didn't realize he worked for A-1. He took the time to instruct me on what was wrong with my hvac, and how it can run more efficiently. I will request him to come to all of my future calls.
Dallas came out to check our furnace and got it working again in minutes. He was friendly and professional. We will definitely use A1 again!Edit: On 1/6/2023 Aaron came out to fix another issue with our furnace and was amazing. Not only did he fix the problem quickly, but he also took the time to educate me about the problem and answered all of my questions. We will continue to use A-1 in the future as we will soon replace our 30-year-old furnace and a/c unit.
Alan was so knowledgeable and shared that knowledge with us as he did his job. Was great about explaining everything so we actually learned how to better take care if our system. A plus was that he NEVER used bad language! That was soooo nice!
We woke up New Years Day with our furnace not working after a couple power outages during the night. Our house inside was 45 degrees. The service man came out and replaced our thermostat on the holiday! Thank you A-1 Heating for the great service!
Jason was just here to fix the noise after our maintenance check-up last week. The pump went out and he has us back up and running within half an hour! He had to replace the pump as it broke, not his fault, and get it restarted and he was done! He was also very courteous and patient with me because I was agitated! I wouldn't mind having him take care of our furnace every time, and ac, but I know it is a first come, first serve operation as they are all trained to all systems. But, thank you for sending him and having him do my repairs!Jason is with A-1 heating and AC. This is the 2nd call in a week for our furnace, the first one being the tune-up, and the second to replace a part that he is not even required. So, I wanted to share my experience with him, getting back in less than a week and getting the pump repaired and the furnace operating as smoothly and even quieter than before. Because he was just here for the service call, I was not charged for a second call and got a great price on the pump. He was so great and nice, and very respectful the whole time, while I was doing my usual ranting ( but I am truly getting better). I would recommend this group to anyone. Been using them for at least 5 years, hope they stay around to keep us up and running, heat and a/c!!
I have used A1 for many years and love their prepaid service program. I had the spring maintenance performed on my systems by "Cody" who was very knowledgeable and professional. Thank you for your outstanding service.
Hands down the BEST service both on the phone and in person. Professional service and awesome customer service. Thank you to Sam, Tyson, Ross and Mike. Also Tyson’s helper (can’t remember his name). You dudes keep on doing what you’re doing!